Service & Support

We have strict quality control procedures in place to ensure you can rely 100% on our products meeting all advertised specifications and We believe that our product will give you many years of dependable service. Once you find the products have defects, please don't worry. Please follow the steps to check:

1. Inspect the battery in full charge or not;
2. Please do not dismantle or repair by yourself.
3. Please contact the local dealer or distributor for warranty support.

Please kindly note:

1. Within 15 days, free replacement. BLUDIVE Team will provide 15 days free replacement service of purchase for any manufacturing defects if problems come into being in normal use; We will replace it with the same model. If the model has been discontinued, customers will receive a product with similar or improved model.
2. Within Warranty time: Usually we provide 5 years warranty, some may provide lifetime limited warranty( for example E1). Within the warranty time, any defects please contact local dealer or distributor for warranty support. We will repair or we replace a new product for you according the defects.
3. The free warranty does not cover any damages or failure caused by:
a. Normal wear
b. Rough operation
c. Battery leakage

More questions about warranty and service, please kindly contact BLUDIVE Team in email:


1. How long is the warranty?
Bludive provides 2-year warranty from the purchase date for our flashlight and 1- year free exchange within 1 year for our battery, charger and other accessires.

2. If I buy from you, when will you send the product to us?
We will send you the product within 1-5 working days. When we send, we will give you the tracking No. and you could use the tracking No. check through our website or the shippment official website.

3. When the goods will arrive at my place?
Usually you will receive the goods about 7 working days --15 working days.

4. My LED falshlight could not turn on? What's wrong? How could I do?
Please do the troubleshooting as the following:
1. Check whether the insulation sheet is removed
2. Charge first, eliminate the situation that can not be charged
3. Test with the same type or compatible battery
4. The middle charge can be directly plugged in to see if the flashlight can be lit. It can be illuminated to indicate that most of the cases are battery problems. If it is not lit, it is a circuit/switch problem."
5. Please use the screwdriver to screw tightly the lock piece on the tail cap.
6. Follow the instructions to unlock
7. Wipe clean with alcohol or wipe with a dry cloth"
8. Please make sure all the connection parts have been screwed tightly, especially the flashlight body and flashlight end.
9. If could not solve it, please directly contact BLUDIVE team by email ( to ask for help. We will reply you in a very fast time.