Shipping Policy

1. We will ensure that all orders will be shipped in a timely fashion. This will usually be within one week.
2. We use a separate shipping company for our goods. This means that upon shipping, the risk of loss passes to this shipping company. If you receive an order confirmation, but you do not receive your goods in a timely fashion, please contact the shipping company for further details. If the shipping company is unable to help, please contact us and we shall try to help.
3. We cannot be held liable for delayed orders should the shipping company not arrive to collect our shipments on your order day. If this unlikely event occurs, then the order will leave us the following working day.
4. We cannot be held liable for any inconvenience that is caused by delays which are from the shipping company. This could include (but is not limited to) the courier re-directing a parcel to an incorrect address, or being unable to find a customer address.
5. Unless otherwise stated, shipping dates are not guaranteed and should not be relied upon.

Privacy policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

1.The Information We Collect:
This notice applies to all information collected or submitted on the Bludive website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc.
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the information for the recipient. In this circumstance, the types of personal information collected are: Name, Address, Phone Number, etc.)

2.The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use the email address you provide when signing up for an account or completing an order to contact you regarding the status of the order. We do not share your email address with third parties unless you specifically request that we do so. We use your provided email address for our newsletters if you choose to sign up for the newsletter. You can unsubscribe from the newsletter at any time using the link at the bottom of every newsletter. We hate spam as much as you do and quickly honor any “do not contact” requests.

3.Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

4.Our Commitment To Child Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

5.How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by signing into your account using the My Account link at the top right of every page. We use this procedure to better safeguard your information.

Warranty Policy

1.Within 30 days, free replacement. Bludive will provide 30 days free replacement service of purchase for any manufacturing defects if problems come into being in normal use; We will replace it with the same model. If the model has been discontinued, customers will receive a product with similar or improved model.
2.Within Warranty time: Usually we provide 2 years warranty, some may provide lifetime limited warranty( for example E1). Within the warranty time, any defects please contact local dealer or distributor for warranty support. We will repair or we replace a new product for you according the defects.
3.The free warranty does not cover any damages or failure caused by:
a. Normal wear
b. Rough operation
c. Battery leakage